Here are some of our most commonly asked questions:
Managing my account
How do I sign up?
All you need to do is:
1. Download Wagetap
2. Sign up with your name, email and contact number.
3. Verify your email address and set your password pin
4. Connect your bank account (this will need to be the account your wage is paid into)
5. Start accessing your wage on demand.
How do I refer a friend?
You can refer a friend in a few easy steps:1. Head into the 'Refer a friend' section on the side menu in your app
2. Share your unique link with your friendWe've also drafted a sample message to make it a little easier to share your link:
3. Your friend uses your link to sign up. Once they've made a successful transaction, you'll both be entered into our draw to WIN $1000.As your friend goes through the sign up process using your referral, they'll see 'referral activated' as shown in the blue box, before making their withdrawal :
4. You'll both be entered into the draw to WIN $1000.You'll also get a message when you've been successfully entered.Our draw ends on 8 March 2023, keep referring and stay tuned to know if you've won!If you have another questions, reach out to us at support@wagetap.com.
Can I have more than one account?
No, we only allow one active account per user.
I’ve been directed to a webpage to set my pin, what do I do?
This happens if the email or browser you're using doesn't support opening the app directly. You'll need do the following steps to set your pin:
1. Click 'Set Pin' from your email
2. If you have been taken to the browser 'Next'
3. If this still doesn't take you into the app, follow the steps on the screen to copy your code.
4. You should now be able set your pin using the code
If you have still have any issues, please contact support@wagetap.com.
Why is my bank account failing to sync?
Bank accounts can fail to sync for a few reasons:
• if your bank account is already is connected to another Wagetap account
• if you're not using a transacting account (your bank account needs to accept direct debits)
• if there issue with your banking provider.
I have multiple bank accounts, which account should I connect?
You will need to connect your bank account where your pay is deposited into.
How do I verify my ID?
To verify your ID please use one of the following forms of ID:
1. Australian Driver's License
2. Australian Medicare Card
3. Australian Passport
Unfortunately, we don't accept other forms of ID.
Using your Driver's License to verify ID
Verifying your ID with your Driver's license will be slightly different based on the state in which your license has been issued.Please note: Licence number is different to your card name.New South WalesYou’ll need to:
• Enter your name exactly as it appears on your license
• Middle name(s) is not optional if it appears on your license
• Last name (surname) appears in CAPITAL letters on the front of the card.
• Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
• NSW Driver License number appears under 'Licence No'. on the front of the card
Australian Capital TerritoryYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• 'TN' will appear on your card if you name is truncated. You should use your full name that you used when applying for your licence.
• Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
• ACT Driver License number appears under 'Licence No'. on the front of the card.
Northern TerritoryYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
• NT Driver License number appears under 'Licence No'. on the front of the card.
QueenslandYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
• QLD Driver License number appears under 'Licence No'. on the front of the card.
South Australia
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname)fields to skip the field.
• SA Driver License number appears under 'Licence No'. on the front of the card.
TasmaniaYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
• TAS Driver License number appears under 'LIC NO'. on the front of the card.
VictoriaYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
• VIC Driver License number appears under 'Licence No'. on the front of the card.
Western AustraliaYou’ll need to:
• Enter your name exactly as it appears on your license.
• Middle name(s) is not optional if it appears on your license.
• Single name identities can use a full stop '.' in first name or last name (surname) fields to skip the field.
• WA Driver License number appears under 'Licence No'. on the front of the card.
If you still need help, please reach out to us at hello@support.com.
Using your Medicare to verify your ID
To verify your ID with your Medicare card, you’ll need to:
• Enter your name as it appears in your Medicare card.
• Initial is optional and may not appear on your card.
• Medicare number appears above your name on the front of your card.
• Individual reference number appears to the left of your name on the front of your card.
• Expiry date appears next to 'Valid to' on the front of your card.
• Please make sure your card is not expired
Using your Passport to verify your ID
You must be using an Australian passport to verify your ID using a passport. You’ll need to enter your:
• Given name(s), including middle name(s), as printed on your passport.
• Family name, as printed on your passport.
• Passport number: appears under 'Document No.' on your passport. It has either one or two letters followed by seven numeric characters.
• Date of birth should be entered as DD/MM/YYYY
• Please make sure your passport is not expired
Can I have my funds deposited into a different bank account?
No, we only deposit your funds into your connected bank account.
I’ve made a transaction before, why have I been declined?
Each time you attempt to make a withdrawal, we run an eligibility check on your account. This means, even if you have previously been able to make a withdrawal, it's not guaranteed that you'll be able to make future withdrawals. Withdrawals can be declined for many different reasons, here are our eligibility criteria:
• Our system can detect wages paid into your connected bank account
• You have consistent wages and a consistent wage description from your employer
• Your wages are paid via payroll and not a bank transfer
• You meet the minimum income requirement ($800/month)
• Centrelink payments make up less than 50% of your total after-tax income
• You pass our income and expense check to ensure that you have the ability to repay the loan
• You don't have too many gambling transactions on your account
• You don't have too many dishonour fees on your account
• Your salary isn't paid into a savings account
We’ll let you know once you’re eligible to make a withdrawal with us.
Is Wagetap safe?
Yes, we use bank grade encryption to make sure all our data is highly secure.
I am having issues with my account, how can I get help?
You can send us a message through the help section of your app or email us at support@wagetap.com.
How do I delete my account?
You can use the followinglinkto request account deletion. Please note account deletion can take up to 14 days. If you have any outstanding debt, you will not be eligible for account deletion.
Wage Advance
How does wage advance work?
It's simple, you cash out your pay early and repay on your next pay day. Just submit your request, and we’ll process it right away. Then, we’ll instantly send it to your account so you can pay your debts and expenses.
How often can I withdraw?
You can withdraw once every pay cycle. For eg., if you are paid monthly, you will be able to withdraw once every month. Once you have successfully repaid your withdrawal on payday, you can start withdrawing again. The activity section of your app will show you details of your repayment date and status. If your payment situation changes, you can update it. This way you can get your wage advance when you need it most.
How much can I withdraw?
You will be able to withdraw up to $2,000 based on your eligibility. If you’d like to withdraw less, you can easily do so. Just enter the amount and wait for the money to hit your account.
How much does it cost to make a withdrawal?
Each transaction has a 5% withdrawal fee and an interest fee of 24% p.a. That means if you withdraw $100, your withdrawal fee will be $5. The processing fee depends on the size of the loan and when you repay your loan. This can vary but is typically between 40c to 90c. There are no hidden fees or late fees.
Can I get my funds instantly?
Yes, you should receive your funds instantly. Most withdrawals take minutes to become available. In some rare circumstances, it may take up to 24 hours to hit your account. This is due to the configuration of the banking provider.
Why haven't I met the eligibility criteria?
Before you can make a withdrawal with us, we check that you meet our eligibility criteria to ensure that we are lending responsibly. If you are not eligible this time, this could be for a few reasons.Here are the most common reasons:
• You have not connected a transacting account that your wages are deposited into. (A transacting account is an account that allows direct debits. We need this so we can process repayments.)
• You don't meet the minimum income requirement ($800/month)
• Your wages are not paid by your employer's payroll (not as bank transfers).
• Your Centrelink payments make up more than 50% of you wages. (We also don't accept other government payments such as pension payments as wages)
• Your wages are not consistent, meaning you aren't consistently paid weekly, fortnightly or monthly.
• You have too many gambling expenses on your account.
• You have too many dishonour fees on your account.
• You have too many payment reversals on your account.
• Your recent expenses and repayment history have not passed our eligibility criteria.
We run our eligibility criteria frequently and reassess your account's eligibility. This means, even if you have taken a loan with us previously, this does not guarantee you'll be able to make another loan with us and will be subject to passing our eligibility criteria.
I’ve made withdrawals before, why can’t I make another one?
Even though you've made a withdrawal with us in the past, this doesn't guarantee you'll be able to make one in the future - this is dependent on meeting our eligibility criteria.This can happen if there are changes to your circumstances. If you’ve made withdrawals before and you no longer can make sure to check our eligibility criteria. If you’re still running into issues, be sure to get in touch with our support team.
How can I become eligible?
If you haven't met our eligibility criteria this time, you can definitely try after your next payday. Don't worry, we'll let you know when you're eligible. We recheck eligibility on a regular basis. If you have any questions about our eligibility criteria, feel free to reach out.
Bill Split
What is Bill Split?
Bill Split is our newest feature! We cover your bill, and you repay in smaller installments aligned to your payday. Instead of worrying about not having enough money for a bill, just let us pay it for you. Paying us back with smaller payments is much easier than dealing with a late bill. It's that simple.
How does Bill Split work?
Bill Split is easy to use! First, you just need to connect your accounts. Then you can Bill Split in 3 easy steps:
1. Add a bill within your eligibility limit
2. We cover your bill for you
3. You make smaller repayments aligned to your payday.
How much does it cost to Bill Split?
5% that's it. For example: when you split a $100 bill, we will charge $5. This is added to your first repayment. There are no interest or late fees.
How much of my bill can I pay with Wagetap?
Currently, we only allow full bill payments. For example, if you're eligible for bills up to $200, your total bill will need to be less than this amount. If your bill is $250, you won't be able to split this bill.
What affects my eligibility to use Bill Split?
Before you can split a bill with us, we check that you meet our eligibility criteria to ensure that we are lending responsibly. If you are not eligible this time, this could be for a few reasons.Here are the most common reasons:
• You have not connected a transacting account that your wages are deposited. (A transacting account is an account that allows direct debits. We need this so we can process repayments.)
• You don't meet the minimum income requirement ($800/month)
• Your wages are not paid by your employer's payroll (not as bank transfers).
• Centrelink makes up more than 50% of your wages. (We also don't accept other government payments such as pension payments as wages)
• Your wages are not consistent, meaning you aren't consistently paid weekly, fortnightly or monthly.
• You have too many gambling expenses on your account.
• You have too many dishonour fees on your account.
• You have too many payment reversals on your account.
• Your recent expenses and repayment history have not passed our eligibility criteria.
We run our eligibility criteria frequently and reassess your account's eligibility. This means, even if you have taken a loan with us previously, this does not guarantee you'll be able to make another loan with us and will be subject to passing our eligibility criteria.
How long will it take for my bill to be paid?
In most cases bills will be paid on the same day if you've submitted your bill before 4pm. If you've submitted after 3pm, your bill will be paid next business day.Note: It may take up to 3 business days for this to be reflected on your billers account. This depends on your biller and their processes.
How many split repayments will I need to make?
The number of split payments are determined by the value of your bill.
• If your bill is less than $300, your bill will be split into 3 repayments.
• If your bill is more than $300, your bill will be split into 4 repayments.
You currently cannot change the number of splits you are able to make and your bills will be auto split based on the rule above.Note: Minimum value of bills are $100
Can I use Bill Split and Wage Advance at the same time?
Yes, if you are eligible, you will be able to use our Wage Advance and Bill Split features at the same time. This makes it easier to budget and get the money you need to cover your expenses. With wage advance, you can get up to $2,000 of your wage before payday, giving you your money when you need it most.Note: Please remember in this case, both will be due on your next payday.
How many bills can I split at a time?
Only 1 bill can be split at a time. If your bill amount is less than what you are eligible for, the remaining amount on your bill will be unusable. You may try again once the current bill is paid. If you’re needing help with more than one bill, consider using our wage advance feature in tandem with bill split. You can also make bills more manageable by tackling your largest bill with bill split first.
Will I get a receipt for my bill payment?
Yes! Once we have paid your bill for you, this will be reflected in your app and you will also be emailed. This helps you keep track of your bills and ensure you have records of all your transactions.
Why did the bill payment get rejected?
This can happen if you have not entered in the exact amount due to your biller. If this happens, please contact us immediately at support@wagetap.com. Our team will refund any repayments that may have been made prior to receiving rejection advice from the biller.
Repayments
Do I get a repayment reminder?
Yes! We will always send you a reminder email the day before your repayment is due.
Can I repay early?
Yes you can repay early for both wage advance repayments and bill split repayments. You can do this directly in your app!
Can I delay my repayment date?
Yes! You can delay your repayment by one pay cycle for both Wage Advance repayments and Bill Split repayments.You can do this directly in your app:
1. Click on 'Manage repayment'
2. Click 'Delay my repayment'
3. Click 'Slide to confirm'
Your repayment is now scheduled for your following payday.
Can I split my repayments?
Yes, for Wage Advance you can split your repayments for loans valued over $100. The repayment split is in instalments of $105, meaning $200 will be split into 2, and $300 will be split into 3 repayments.
Do I get a discount if I repay early?
Yes, we apply a discount if you repay your wage advance loan early.
How do I use Pay ID?
Pay ID enables you to repay your wage advance or bill split faster - in most cases within seconds.Things to note:
• You can use Pay ID 24 hours after you have either taken a wage advance or split a bill.
• Some banks may hold first-time PayID payments to a new payee for 24 hours, which could delay your first repayment.
To make a repayment with PayID, follow these steps:
1. Open your mobile banking app & select Pay Anyone
2. Choose email address as the payment method
3. Copy your unique PayID email from your Wagetap app & paste into the email field in your banking app.
4. Copy your amount due from your Wagetap app and paste into the amount field in your banking app.
5. Confirm all details are correct and submit the payment.
6. That's it! Repayments should take a few seconds.
How much does PayID cost?
There are no charges or fees for using PayID.
What happens if I pay the wrong amount with PayID?
If you've paid an incorrect repayment amount, your repayment will be rejected and refunded to you. Don't worry will let you know if this happens.Refunds take up to 2 business days, so please be careful to repay the correct amount to avoid any issues.
Need a step by step guide to repay with PayID?
Making a repayment with PayID is easy with 3 simple steps:
1. Copy your unique email and amount from your Wagetap app
2. Open your banking app and select new payee
3. Paste wagetap email and amount & make your repayment.
It is important to note that each banking provider shows screens slightly differently.Below are a few examples from a few common banks.CBA:
ANZ:
NAB:
WESTPAC:
What is Payto?
PayTo is a new payment method that allows you to instantly process direct debit payments. This means, unlike standard direct debit, you no longer need to wait for 2 to 3 business days for your repayments to be processed.To use PayTo, you will need to first enable PayTo in your Wagetap app, and then follow the steps in your banking up to set up your agreement.If you have any questions, please reach out to us in the Help & Support section of your app.
I didn't receive a message from my bank to set up PayTo?
If your bank currently offers PayTo with your account, you will receive an sms to set up your PayTo agreement to enable instant direct debits with us.Note: This only happens if you select to enable PayTo on your Wagetap app.However, if you don't receive an sms, unfortunately this is likely due to your bank not supporting PayTo just yet. Please contact your bank for more information for when they will be offering this feature.
